Terms & Conditions

These Terms & Conditions ("Terms") set out the basis on which Circle of Nine Ltd ("we", "us", "our") provides design, development, and related digital services to clients ("you", "your"). By requesting or using our services, you agree to these Terms.

1. Company Information

Circle of Nine Ltd
Company Number: 14648127
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

2. Services Provided

We provide digital design and development services, including but not limited to:

• Brand strategy & identity design
• UI/UX design
• Website design & development
• Mobile application development
• E-commerce solutions
• Marketing and digital growth support
• Post-launch maintenance and updates

The exact scope of work will be defined in a written proposal, quote, or project agreement before work begins.

3. Pricing & Payment Terms

We offer both fixed project pricing and hourly billing, depending on the nature of the work.

3.1 Deposits

For most projects, a deposit is required before work begins. If the project uses a milestone structure, each milestone must be paid before the next phase begins.

3.2 Milestone Payments

For multi-stage projects, payments are divided into milestones, each tied to a clear deliverable. Work will not continue to the next milestone until the previous milestone has been paid.

3.3 Single-Task Projects

For smaller or one-off tasks, we may request a 50% upfront payment and 50% upon completion.

4. Refunds & Cancellations

4.1 If Work Has Not Started

If you choose to cancel before any work has begun, your deposit will be refunded in full.

4.2 If Work Has Started

If work has already started, 50% of the initial deposit is refundable.

4.3 If a Milestone Has Been Completed

If a milestone has been delivered, payments for completed milestones are non-refundable.

4.4 Change of Scope

If you change the scope of work, additional costs may apply. We will always discuss these with you before continuing.

5. Ownership of Work

• You will own the final approved deliverables once all payments have been made in full.
• We retain ownership of drafts, working files, prototypes, internal tools, and non-final concepts unless otherwise agreed.
• We may showcase completed work in our portfolio unless you request confidentiality in writing.

6. Third-Party Services

We may use third-party platforms or software such as:

• Hostinger
• Webflow
• GoDaddy
• Figma
• Various hosting, CMS, or analytics tools

We are not responsible for:

• Downtime
• Changes in pricing
• Outages
• Policies
• Or issues originating from third-party providers

Any third-party fees (domains, hosting, SaaS tools, integrations) are the responsibility of the client unless otherwise agreed.

7. Post-Launch Support

Every completed project includes 6 months of support, covering:

• Bug fixes
• Technical troubleshooting
• Performance adjustments
• Compatibility issues

This does not include:

• New features
• New pages
• Redesigns
• Strategic marketing work

These are billed as additional services.

Optional monthly or on-demand support plans are available.

8. Timelines & Client Responsibilities

Project timelines depend on:

• Scope of work
• Client responsiveness
• Required approvals

Delays in providing feedback, content, access credentials, or approvals may extend the project schedule.

9. Confidentiality

Both parties agree to keep confidential any private, business, or commercially sensitive information shared during the project.

10. Limitation of Liability

To the fullest extent permitted by UK law, we are not liable for:

• Loss of revenue
• Loss of profit
• Loss of data
• Business interruption
• Any indirect or consequential damages

Our liability will never exceed the total amount paid by you for the project to date.

11. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be handled in the courts of England and Wales.